Terms of service

This website is operated by Fluffball Club. Throughout the site, "we", "us", and "our" refer to Fluffball Club. By visiting our site or purchasing from us, you agree to these Terms of Service.

1. Online store terms

You must be at least the age of majority in your state of residence to place an order. You may not use our products or site for any illegal or unauthorized purpose.

2. Products and pricing

We try to display product colors, sizes, and details as accurately as possible, but slight differences may occur. Prices and availability may change without notice. We reserve the right to limit quantities, refuse, or cancel any order, including orders with pricing errors; if we cancel a paid order, we will issue a full refund.

3. Pet safety

Choose products appropriate for your pet's size, age, and behavior. Always supervise pets with toys and accessories, inspect items regularly, and stop using any item that becomes damaged. Our products are not intended to diagnose, treat, or prevent any health condition — consult your veterinarian with health questions.

4. Shipping, returns, and refunds

Shipping and returns are governed by our Shipping Policy and Refund Policy, which are part of these Terms.

5. Payments

Payments are processed securely by our payment providers. We do not store your full card details.

6. Third-party links

Our site may contain links to third-party websites. We are not responsible for their content or practices.

7. Limitation of liability

To the fullest extent permitted by law, Fluffball Club is not liable for indirect, incidental, or consequential damages arising from the use of our site or products. Our total liability for any claim will not exceed the amount you paid for the product in question. Nothing in these Terms limits rights you have under applicable consumer protection laws.

8. Privacy

Your use of our site is governed by our Privacy Policy.

9. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States.

10. Changes

We may update these Terms from time to time. Changes take effect when posted on this page.

Contact

Questions about these Terms? Email us at support@fluffballclub.com. You can also call or text us at (413) 285-3933. You can also call or text us at (413) 285-3933.