Contact

Questions about an order, sizing, or a product? We're happy to help.

Fluffball Club
Email: support@fluffballclub.com
Phone / text: (413) 285-3933
Mailing address: 945 Shoemaker Ln, Feeding Hills, MA 01030, United States

We reply within 1–2 business days (Monday–Friday). Email is the fastest way to reach us — please include your order number if your question is about an existing order. If we miss your call, leave a voicemail and we'll get back to you.

We are an online-only store — there is no retail location at this address. Please don't send returns here without contacting us first; we'll reply with the correct return address. See our Refund policy and Shipping policy.